1Your right to cancel

As a consumer in the UK or the EU you can cancel a booking within 14 days of making it, for a full refund, as long as the lesson has not yet taken place.

When you book a lesson that starts within those 14 days, you ask us to provide it during the cancellation period. Once that lesson has been delivered in full, you can no longer cancel it.

2Rescheduling

• You can ask your tutor to move a lesson from your dashboard up to 12 hours before it starts.
• Group lessons cannot be moved by one student; contact us instead.

3Lessons you cancel or miss

• Cancel at least 12 hours before the start: full refund to your original payment method, or wallet credit if you prefer.
• Cancel less than 12 hours before, or miss the lesson without telling us: the tutor has kept that time for you, so the lesson is normally not refunded.

4Lessons the tutor or we cancel

If your tutor cancels, does not attend, or the lesson cannot go ahead because of a problem on our side, you can choose a full refund or a free rebooking.

5Lessons that went wrong

If a lesson did not go as it should, tell us at [email protected] within 14 days. We will look into it, and may offer a partial or full refund or a replacement lesson.

6How refunds are paid

• Refunds go back to the PayPal account or card you paid with, within 14 days of us agreeing them. PayPal and your bank may take a few more days to show them.
• Unused wallet credit can be refunded on request.